Interlecta News and Product Blog

It appears that a lot of people experience problems while purchasing Try-and-Buy products from App World. In most cases you can download the trial and even purchase the full version but you are not able to download it. In fact in the last few days we received a lot of support requests that describe the same issue.

We identified the problem and it is in the App World, not in our application.

What I’m offering here is not general solution for the problem. This is based on my own experiments, it worked for me.

Now, the details. The problem that I had was that I purchased Interlecta Translator (Try’n'Buy) but first downloaded the trial version. Unfortunately, after the trial period ran out, when I tried to download and install the full version, the App World wouldn’t let me do it. Actually, it will show me that there is upgrade available but will not provide a button to download/install the upgrade.

So, this is what I did, in result of which I was able to download, install and use the latest paid and fully functional version of Interlecta Translator for BlackBerry.

(1) First, I removed the Interlecta Translator from App World. Don’t worry, you will be able to reinstall it again without paying for it twice.

(2) Second, I removed completely the App World application from my BlackBerry. You can do that by going to Options / Advanced Option / Applications, where you should find “BlackBerry App World” and choose from the menu “Delete”. It is important that after this is completed to reboot your device - you can do this by pressing together the Alt-Shift-Del keys.

(3) After that I installed the App World again. You can do that by going to http://appworld.blackberry.com directly from your BlackBerry and follow the instruction. Please note that this is quite large application so it is good idea to turn your Wi-Fi on and use it for that operation. After that is finished you should reboot your device again.

(4) The next step is to start the App World and reconcile your account. This is very important. This will ensure that you are not loosing your existing applications, those that you’ve already paid for. You could do this by going to the My World, the icon at the bottom-right corner, and while there choose from the menu “Log In“. You will be prompted to enter your PayPal information. Please, be sure that you use the same PayPal account that you used when purchasing from App World. Upon successful signing in you will see a message that your conformation was successfully reconciled.

(5) Now you have to find the Interlecta Translator Try’n'Buy either by searching for “interlecta” or from the list on the applications under My World. You will see that there’s only one version and that’s the latest one. It will not ask you to pay again for it, because you’ve signed in. Just install it. After successful installation you may be asked to reboot your device.

(6) After that you’re ready to use the software.

Disclaimer: This is not a solution provided by Interlecta or RIM, this is my personal experience. Follow the steps above at your own risk.

Please, share your experience by adding your comments here.

The question that everybody asks in the last few days is

“I paid for the application
but I am getting an error
message - Service expired.
What should I do?”

Here is how it goes.

As you know our product Interlecta Translator for BlackBerry was promoted on App World carousel some time ago. This product was a Try’n'Buy version for which the “Try” period was seven days and the Buy product has 1 year license. Some of the users decided directly to purchase the product while others first downloaded the trial version. But after the seven days passed, everyone (even those who had purchased the product) got one and the same message - service expired.

The thing is that the application versions for “Try” was 1.3.18 & 1.3.19 which is a trial of Interlecta Translator. The version with the 1 year license is 1.3.21. However, all users who purchased or just decided to try the product got version 1.3.19, which, as mentioned above, is a trial, not a full version.

Remember that it is App World that is responsible for the correct distribution of our products on their site and the error message you get is a problem of App World, not Interlecta.
We are posting this to help you to resolve the problem.

What you should do is …
(1) Upgrade Interlecta Translator to version 1.3.21 which is the latest one.
(2) After the upgrade is finished you may need to reboot your BlackBerry.
(3) Now, the most important step: go to Interlecta Translator and choose the Option from the main menu, there choose Sign-out, then exit the application and start it again.
That should fix all of the above problems.

Please, do not send one and the same message more than once. All users usually get a reply within 24 hours, but in some cases it might take a little more as we never send automatic messages. Your tickets are being replied by humans not machines and that takes up a lot of our resources.

However, we are sorry for any inconvenience this problem might have caused and we are working to make things right in the future.

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UPDATE 2010-02-10

In some rare cases you won’t be able to upgrade you purchased software to newer version, example: from 1.3.19 to 1.3.21. You could try this:
* Go to App World and uninstall Interlecta Translator try’n'buy application.
* Reboot the device.
* Go to App World and find Interlecta Translator try’n'buy application, choose Reinstall
* Reboot the device.
* Go to Interlecta Translator, and after going through the initial procedures of testing connection and activating the service, check at the About screen what’s the version number. It should the most recent one.

If that doesn’t work you’re may be running version of the App World that is too old, you should probably upgrade it. If that doesn’t work either, you should contact App World customer support.

Please keep in mind that providing the correct version to the end user is responsibility if App World and we have no control over it.

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UPDATE 2010-02-16

In case the above did not work for you please look at this article: http://blog.interlecta.com/?p=466 - “How to upgrade a Try and Buy product at RIM/BlackBerry App World”.

Please, keep in mind that our company Interlecta is not responsible for the payment processing, so if you need a refund please contact App World.

Many companies release new products before Christmas and New Year, but we from Interlecta release such after the happy holidays. We also wait for Santa to bring some presents and use the holidays for rest, fun, and winter sports.

It is just now, when everything is quiet and no one sings jingle bells, that we use our working hours to create and release a product or two on App World. It is a brand new advanced version of our Translator for BlackBerry. The gadget has a network diagnostic tool, which will save you time, effort and confusion checking the available connections your BlackBerry and wireless carrier provide, i.e. Interlecta Translator will “know” which connection to choose in order to work properly.

The product has a new interface, better network service, use of Wi-Fi, and the most important - built-in support button. Customers won’t need to visit our homepage in order to contact our support department because they will be able to do this directly from the application. This system will provide all the details our developers need to resolve the technical issues.

Last but not least is the fact that Interlecta Translator for BlackBerry has been released in a Try’n'Buy version. Everyone can test it on their favorite BlackBerry for seven days after which they will need to pay a small fee for a whole year subscription and priority support. What is the fee? Please check this link in order to try and buy our brand new Interlecta Translator for BlackBerry or go here and look for Interlecta.

New and updated versions of the Interlecta translation applications for BlackBerry have been released for the Handango and BlackBerry App World stores. The program code has been partially modified to ensure maximum device compatibility – Interlecta Translator now works on all 81xx, 83xx, 90xx and 96xx BlackBerry devices and runs on both OS 4.2.x and OS 4.6.x. For a full list of supported models (Handango store), please see below.

The revamped Interlecta Translator now features text, SMS and email messages translation capabilities, comes with an improved user interface and full support for Wi-Fi connectivity. Now you can use your Interlecta Translator even when out of carrier coverage.

Unrestricted communication in many languages on the go. Now, with Interlecta!

Available to buy from Handango and App World.

List of supported models (as seen on Handango):

Sprint BlackBerry 7130e, Sprint BlackBerry 8830, Sprint BlackBerry 7100i, BlackBerry 7210, BlackBerry 7230, Sprint BlackBerry 8703e, Alltel BlackBerry 8703e, BlackBerry Pearl 8110, T-Mobile BlackBerry 8700g, T-Mobile BlackBerry 8800, Alltel BlackBerry Curve 8330, BlackBerry 7280, BlackBerry Pearl, BlackBerry 7105t, BlackBerry 7100i, BlackBerry Curve 8320, Alltel BlackBerry 7130, BlackBerry 7290, BlackBerry 8700c, Alltel BlackBerry 7250, Alltel BlackBerry 8703e, BlackBerry 7100r, BlackBerry Curve 8310, T-Mobile BlackBerry 8820, T-Mobile BlackBerry Pearl 8120, BlackBerry Curve 8350i, Sprint BlackBerry Curve 8350i, BlackBerry Curve 8900, BlackBerry 7130e, BlackBerry 8700r, AT&T BlackBerry Pearl 8120, Alltel BlackBerry 8830, Verizon BlackBerry Curve 8330, Sprint BlackBerry Curve 8330, AT&T BlackBerry Curve 8320, Sprint BlackBerry Tour 9630, BlackBerry Curve 8330, BlackBerry 8700f, Cellcom BlackBerry 8830, Cellcom BlackBerry 8703e, Verizon BlackBerry Pearl 8130, BlackBerry 7100g, Cellcom BlackBerry 7130e, T-Mobile BlackBerry Curve 8900, Vodafone BlackBerry Storm 9500, BlackBerry Bold 9000, AT&T BlackBerry Bold 9000, BlackBerry Pearl 8130, BlackBerry 8800, T-Mobile BlackBerry Curve, AT&T BlackBerry Curve 8310, AT&T BlackBerry Curve 8900, BlackBerry 8700g, BlackBerry Pearl 8120, BlackBerry 8700v, Sprint BlackBerry Pearl 8130, BlackBerry Tour 9630, Verizon BlackBerry Tour 9630, BlackBerry 8830, BlackBerry Storm 9500, BlackBerry 7250, AT&T BlackBerry 8820, AT&T BlackBerry Pearl 8110, BlackBerry Curve, Alltel BlackBerry Tour 9630, BlackBerry 7100x, BlackBerry 8820, BlackBerry 7270, BlackBerry 7100t, BlackBerry 7100v, BlackBerry 7130c, BlackBerry 7130g, BlackBerry 8707v, BlackBerry 7130v, Verizon BlackBerry 8703e, Verizon BlackBerry 8830, Verizon BlackBerry 7130e, AT&T BlackBerry Curve, AT&T BlackBerry Pearl, AT&T BlackBerry 8800, AT&T BlackBerry 7130c, AT&T BlackBerry 8700c, AT&T BlackBerry 7290, BlackBerry 8703e, Alltel BlackBerry Pearl 8130, T-Mobile BlackBerry Pearl 8100, BlackBerry Pearl 8110 Pink

The new translation tool by Interlecta is already available in the online store for BlackBerry applications App World. The Text Translator was presented on App World on the July 23rd 2009 and has been downloaded by hundreds of BlackBerry users for the first several days only.

The new translator by Interlecta includes the functions of some of their previously developed BlackBerry products, namely Email Translator, SMS Translator and Text Translator released on other websites, and some new features. The latest product makes it easy for users to translate all their incoming and outgoing short text messages and emails, as well as texts on the BlackBerry’s screen.

The translation tool is currently available for BlackBerry Bold and BlackBerry Curve 8900 but we are preparing versions for the rest of BlackBerry’s models.

A new lighter interface and functions built in the menus of the phone make the new translator easy to use and according to feedback from users, quite time and effort saving. Travelers and business people can easily lead their communication and enjoy high quality of the result any time and from every spot in the world as long as they have an active internet connection.

The development team are working on more innovative features which will become public in the near future. For direct download point your BlackBerry browser to: Interlecta Text Translator
Source: Interlecta™ Translator Now Available Through App World (RIM®) for all BlackBerry® Smartphone Fans

Taking mobile translation further, we have now started selling the Interlecta Mobile SMS Translator and the Interlecta Mobile Email Translator that enables you to send and receive translated SMS and email messages directly from your BlackBerry device. Available from Handango.

Original Post : October 17th, 2008.

Text Translator for Blackberry

On October 24th, 2007  Interlecta has started the public distribution of our Text Translator for BlackBerry devices. Available to buy from Handango.

See also our other Interlecta Mobile products