Interlecta News and Product Blog

The question that everybody asks in the last few days is

“I paid for the application
but I am getting an error
message - Service expired.
What should I do?”

Here is how it goes.

As you know our product Interlecta Translator for BlackBerry was promoted on App World carousel some time ago. This product was a Try’n'Buy version for which the “Try” period was seven days and the Buy product has 1 year license. Some of the users decided directly to purchase the product while others first downloaded the trial version. But after the seven days passed, everyone (even those who had purchased the product) got one and the same message - service expired.

The thing is that the application versions for “Try” was 1.3.18 & 1.3.19 which is a trial of Interlecta Translator. The version with the 1 year license is 1.3.21. However, all users who purchased or just decided to try the product got version 1.3.19, which, as mentioned above, is a trial, not a full version.

Remember that it is App World that is responsible for the correct distribution of our products on their site and the error message you get is a problem of App World, not Interlecta.
We are posting this to help you to resolve the problem.

What you should do is …
(1) Upgrade Interlecta Translator to version 1.3.21 which is the latest one.
(2) After the upgrade is finished you may need to reboot your BlackBerry.
(3) Now, the most important step: go to Interlecta Translator and choose the Option from the main menu, there choose Sign-out, then exit the application and start it again.
That should fix all of the above problems.

Please, do not send one and the same message more than once. All users usually get a reply within 24 hours, but in some cases it might take a little more as we never send automatic messages. Your tickets are being replied by humans not machines and that takes up a lot of our resources.

However, we are sorry for any inconvenience this problem might have caused and we are working to make things right in the future.

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UPDATE 2010-02-10

In some rare cases you won’t be able to upgrade you purchased software to newer version, example: from 1.3.19 to 1.3.21. You could try this:
* Go to App World and uninstall Interlecta Translator try’n'buy application.
* Reboot the device.
* Go to App World and find Interlecta Translator try’n'buy application, choose Reinstall
* Reboot the device.
* Go to Interlecta Translator, and after going through the initial procedures of testing connection and activating the service, check at the About screen what’s the version number. It should the most recent one.

If that doesn’t work you’re may be running version of the App World that is too old, you should probably upgrade it. If that doesn’t work either, you should contact App World customer support.

Please keep in mind that providing the correct version to the end user is responsibility if App World and we have no control over it.

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UPDATE 2010-02-16

In case the above did not work for you please look at this article: http://blog.interlecta.com/?p=466 - “How to upgrade a Try and Buy product at RIM/BlackBerry App World”.

Please, keep in mind that our company Interlecta is not responsible for the payment processing, so if you need a refund please contact App World.

Interlecta is on App World!

This is not the news of course as it has been there for almost four months now. The news is that Interlecta Translator for BlackBerry can now be found in featured items on App World and in Top free on the same site.

Just have a look at featured items or go directly to http://appworld.blackberry.com/webstore/content/2009 and click the “get it today” button. Users can send a link to the email they use on their BlackBerry and follow the link to download or visit App World directly from their device and search for Interlecta.

Storm owners will have the chance to have Interlecta Translator on their devices within a few weeks time. The application is available for all other BlackBerry models so users can now freely communicate and “don’t have to miss out on conversations over Twitter, email, text” as one of our users say in a review.

Interlecta is integrated in the menus of the BlackBerry so just by choosing “translate” from options users can have incoming or outgoing SMS or email, or text they have typed themselves translated within seconds:

Up till now more than 85 000 BlackBerry users have the Interlecta Translator on their devices but it is important to know that the application has been released for “free download” for App World users only for a limited period of time. This means that users who download before the end of this period will enjoy using the application free of charge for a whole year. But, everyone who download after the end of the “free download” period will be charged a small subscription fee (per year).

And don’t hesitate to contact our Support if you need help or more information!

The new translation tool by Interlecta is already available in the online store for BlackBerry applications App World. The Text Translator was presented on App World on the July 23rd 2009 and has been downloaded by hundreds of BlackBerry users for the first several days only.

The new translator by Interlecta includes the functions of some of their previously developed BlackBerry products, namely Email Translator, SMS Translator and Text Translator released on other websites, and some new features. The latest product makes it easy for users to translate all their incoming and outgoing short text messages and emails, as well as texts on the BlackBerry’s screen.

The translation tool is currently available for BlackBerry Bold and BlackBerry Curve 8900 but we are preparing versions for the rest of BlackBerry’s models.

A new lighter interface and functions built in the menus of the phone make the new translator easy to use and according to feedback from users, quite time and effort saving. Travelers and business people can easily lead their communication and enjoy high quality of the result any time and from every spot in the world as long as they have an active internet connection.

The development team are working on more innovative features which will become public in the near future. For direct download point your BlackBerry browser to: Interlecta Text Translator
Source: Interlecta™ Translator Now Available Through App World (RIM®) for all BlackBerry® Smartphone Fans

Text Translator for Blackberry

On October 24th, 2007  Interlecta has started the public distribution of our Text Translator for BlackBerry devices. Available to buy from Handango.

See also our other Interlecta Mobile products