Interlecta News and Product Blog

The question that everybody asks in the last few days is

“I paid for the application
but I am getting an error
message - Service expired.
What should I do?”

Here is how it goes.

As you know our product Interlecta Translator for BlackBerry was promoted on App World carousel some time ago. This product was a Try’n'Buy version for which the “Try” period was seven days and the Buy product has 1 year license. Some of the users decided directly to purchase the product while others first downloaded the trial version. But after the seven days passed, everyone (even those who had purchased the product) got one and the same message - service expired.

The thing is that the application versions for “Try” was 1.3.18 & 1.3.19 which is a trial of Interlecta Translator. The version with the 1 year license is 1.3.21. However, all users who purchased or just decided to try the product got version 1.3.19, which, as mentioned above, is a trial, not a full version.

Remember that it is App World that is responsible for the correct distribution of our products on their site and the error message you get is a problem of App World, not Interlecta.
We are posting this to help you to resolve the problem.

What you should do is …
(1) Upgrade Interlecta Translator to version 1.3.21 which is the latest one.
(2) After the upgrade is finished you may need to reboot your BlackBerry.
(3) Now, the most important step: go to Interlecta Translator and choose the Option from the main menu, there choose Sign-out, then exit the application and start it again.
That should fix all of the above problems.

Please, do not send one and the same message more than once. All users usually get a reply within 24 hours, but in some cases it might take a little more as we never send automatic messages. Your tickets are being replied by humans not machines and that takes up a lot of our resources.

However, we are sorry for any inconvenience this problem might have caused and we are working to make things right in the future.

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UPDATE 2010-02-10

In some rare cases you won’t be able to upgrade you purchased software to newer version, example: from 1.3.19 to 1.3.21. You could try this:
* Go to App World and uninstall Interlecta Translator try’n'buy application.
* Reboot the device.
* Go to App World and find Interlecta Translator try’n'buy application, choose Reinstall
* Reboot the device.
* Go to Interlecta Translator, and after going through the initial procedures of testing connection and activating the service, check at the About screen what’s the version number. It should the most recent one.

If that doesn’t work you’re may be running version of the App World that is too old, you should probably upgrade it. If that doesn’t work either, you should contact App World customer support.

Please keep in mind that providing the correct version to the end user is responsibility if App World and we have no control over it.

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UPDATE 2010-02-16

In case the above did not work for you please look at this article: http://blog.interlecta.com/?p=466 - “How to upgrade a Try and Buy product at RIM/BlackBerry App World”.

Please, keep in mind that our company Interlecta is not responsible for the payment processing, so if you need a refund please contact App World.

Many companies release new products before Christmas and New Year, but we from Interlecta release such after the happy holidays. We also wait for Santa to bring some presents and use the holidays for rest, fun, and winter sports.

It is just now, when everything is quiet and no one sings jingle bells, that we use our working hours to create and release a product or two on App World. It is a brand new advanced version of our Translator for BlackBerry. The gadget has a network diagnostic tool, which will save you time, effort and confusion checking the available connections your BlackBerry and wireless carrier provide, i.e. Interlecta Translator will “know” which connection to choose in order to work properly.

The product has a new interface, better network service, use of Wi-Fi, and the most important - built-in support button. Customers won’t need to visit our homepage in order to contact our support department because they will be able to do this directly from the application. This system will provide all the details our developers need to resolve the technical issues.

Last but not least is the fact that Interlecta Translator for BlackBerry has been released in a Try’n'Buy version. Everyone can test it on their favorite BlackBerry for seven days after which they will need to pay a small fee for a whole year subscription and priority support. What is the fee? Please check this link in order to try and buy our brand new Interlecta Translator for BlackBerry or go here and look for Interlecta.

The new translation tool by Interlecta is already available in the online store for BlackBerry applications App World. The Text Translator was presented on App World on the July 23rd 2009 and has been downloaded by hundreds of BlackBerry users for the first several days only.

The new translator by Interlecta includes the functions of some of their previously developed BlackBerry products, namely Email Translator, SMS Translator and Text Translator released on other websites, and some new features. The latest product makes it easy for users to translate all their incoming and outgoing short text messages and emails, as well as texts on the BlackBerry’s screen.

The translation tool is currently available for BlackBerry Bold and BlackBerry Curve 8900 but we are preparing versions for the rest of BlackBerry’s models.

A new lighter interface and functions built in the menus of the phone make the new translator easy to use and according to feedback from users, quite time and effort saving. Travelers and business people can easily lead their communication and enjoy high quality of the result any time and from every spot in the world as long as they have an active internet connection.

The development team are working on more innovative features which will become public in the near future. For direct download point your BlackBerry browser to: Interlecta Text Translator
Source: Interlecta™ Translator Now Available Through App World (RIM®) for all BlackBerry® Smartphone Fans